Customer Comments

Check out what our customers are saying about us!

Book with confidence knowing that ...

  • We have been in business since 2003. 22+ years of satisfied customers!
  • Our employees also love working for HotelPlanner, read our employee reviews
  • We pride ourselves on great customer service and customer satisfaction.
"Our trip was great!"

The hotel was wonderful, the staff was superb, and the help from your company was terrific! We will definitely keep you in mind for our next trip and will not hesitate to recommend you to anyone. Thank you for the great help and patience!

S.R. Layton, UT
"This is a wonderful tool for securing group hotel reservations!"

I will certainly use you again when we begin to plan our next group outing.

T.J. Greenview, SC
"Your company has been very useful in narrowing down hotel locations."

I like the fact that you give the contact persons information and I'm not having to search for phone numbers to contact them.

R.B. Raleigh, NC
"I had already contacted Marriott prior to finding your site, but you got us a deal $24 cheaper per night than Marriott was willing to offer!"

Also, since the rooms are blocked for our wedding, the website with our own URL was perfect. This was the most convenient and easy to use service I have encountered since starting to plan the wedding. I had the whole room blocking process done in 48 hours, it saved a lot of time and money. Thanks!

C.T. Richmond, BC
"Everything went very well."

I really appreciated the service I received from your company. I have already shared your website with other teachers at school. It was easy, informative, and the communications and service were excellent!

S.M. Milwaukee, WI
"I appreciated your service -- our rates were well below what we paid at a Holiday Inn 6 years ago!"

(and NOTHING is cheaper than six years ago!!) Again thanks, and I will certainly recommend your website to others!

M.L. Waverly, IA
"This is the first time I used your service and I was very satisfied with the software program."

It was very user friendly and had so many different options you could use. There was a great selection of hotels to choose from. I have finalized my booking with Liz of Bay Park Hotel and have stopped all other biddings. Thank you again. It made my job a lot easier in finding a place to stay for the group!

J.W. Monterey, CA
"Your online bidding system saved me hours and hours of phone calls trying to find a hotel for my family event in the Twin Cities the weekend the Republican National Convention begins."

I had been calling places to no avail and did not relish the thought of calling the entire phone directory's worth of hotels. So this was great! Thank you.

N.D. Minneapolis, MN
"Words cannot express how easy this process was to secure the rooms for my guests."

This was by far the easiest planning that I have yet to do for my wedding.

K.A. Pittsburgh, PA
"It was great!"

The easiest part about the wedding planning so far! It was also a very quick turnaround.

K.K. Atlanta, GA
"This is one of the best services I have seen so far on the internet."

I was placed in charge of the hotel and park for our Family Reunion in September and in 2 weeks I was able to meet with several Sales Personnel at many different hotels. They were prompt responding directly from you Website. I will recommend this service to anyone planning a big event.

K.B. Milwaukee, WI
"I have been planning trips for twenty years and doing all the "footwork", phone calling, emailing, etc."

myself. This is the most wonderful thing since sliced bread!!!!!! Thanks for all info. I think I know already which hotel we will choose but I will wait a day or two for other bids.

M.R. St. Augustine, FL
"I spent a whole day searching for hotels on my own, then I found yours when using group travel as my search criteria."

Your service has made these arrangements so much easier! Thank you!

J. B. Oakland, CA
"Everything went great."

The hotel and it's Management anticipated our every wish and took care of us. It went so well that I have booked our conference there for next year. I have passed the web site on to others and will continue to do so. The Machinist Union is always setting up events all over the world, and I will continue to pass this information on to my brothers and sisters.

S.C. Biloxi, MS
"The Hilton Garden Inn was awesome!!!"

Everyone commented on how nice Everything was...I got all the credit for the work you did and the work Keri did. I have already recommended this company to two people.

J.W. Houston, TX
"Everything went well last week and we did use all of the rooms we booked."

We will continue using your site because it’s great for group travel!

D.M. Los Angeles, CA
"I never knew this site existed until a friend of mine recommended it, and I'm so grateful that she did because it made the whole process so much easier for me."

I will definitely be recommending this website to all my friends!

J.M. Milwaukee, WI
"I just want to say that you guys are GREAT!"

I have referred you to all of my friends and I thank you so much for all of your help.

S.K. Middletown, OH
"This is the fastest room agreement we have ever made."

I love, love, love your website. I have had nothing but success in using your company to book meeting rooms for our company. This makes my job so much easier.

L.J. Orlando, FL
"Wedding planning is time consuming enough."

This made the most use of my time without having to make mutiple phone calls. Thanks so much!

V.L. Tempe, AZ
"The ease of finding what I was looking for was excellent."

My customer service representative was very helpful. In the future if I have a need for this type of service, I would come back.

J.W. Baltimore, MD
"This is a great site -- I am working on three different trips for our very active music department and we have booked hotels, airline and buses."

I am telling everyone I know about your site.

S.F. San Francisco, CA
"Everything went perfect!!"

You are a God send! We will use you forever! Thanks for great service!

D.H. Bartlett, TN
"Everything went smoothly and we got such a great rate that nearly everyone in the wedding is coming up to stay the night before!"

That's about 40-50 people so we needed extra rooms and Serge has accomodated us with this all at the same low price.

S.M. Sacramento, CA
"Everything worked out just great with our wedding block of rooms at the Holiday Inn."

Your site is a great tool. I've told friends about it already and will continue to do so in the future.

B.K. Alexandria, VA
"I thought it was a wonderful experience and a great way to find good hotels at great prices."
Y.C. Atlanta, GA
"I have been making hotel arrangements for many years in my career and never have I had an easier time than your system."

This is my first of many in the future.

D.P. Rockford, IL
"Everything exceeded our expectations."

We will definitely use your service whenever we travel as a group. I have been telling everyone I know who have children on sports teams that travel about you. Thank you for everything.

M.L. Orlando, FL
"Everything worked out perfect."

I will use this service again in the future and I will turn my friends and our organization on to your service. I have already turned your service on to another AAU Boys Basketball Club and I will continue to spread the word. I love this service.

D.C. Bethesda, MD
"When people provide customer friendly service in today’s world, it should be applauded!"

So many businesses have taken almost and adversarial attitude towards the customer, in other words, they over compensate for a consumer not following through. As a business, it is my understanding, that the business should always follow through and do as they promise! Loyalty between consumers and businesses should remain alive, profit above service is a bad plan and will cost the business in the long run!

R.F. Denver, CO
"I want to thank all who have helped me book my group."

You folks are truly wonderful and your website is the best group site I've ever worked with. Should our church decide to use you folks again I will always recommend and use your services!

L.P. Windsor, CT
"This is an awesome concept."

I would not have gotten started without this service. Because my mom is recovering from a illness, this service has helped take the stress out of searching for a hotel at this late stage of our planning.

L.P. Bloomington, MN
"This is a great service, andvery easy to use."

It is so much easier than doing all the research myself! With a wedding to plan, this saves me so much time! Thank you very, very much! I will reccomend you to friends and family.

R.R. Greenville, SC
"I wish I had know about this website sooner."

I will be making good use of it in the next few months for other vacations I am planning w/my family.

D.B. New York City, NY
"A great all around service."

I will tell all my friends that are getting married in the near future about the great experience I've had.

B.P. Denver, CO
"Your system is very friendly to the customer and understandable from the very first page."

Thank you again for your program and system.

D.P. Rockford, IL
"What a wonderful website!"

I plan several trips during the year and this has made my work much easier! I plan on recommending this site to everyone who travels!

S.C. Norfolk, VA
"I will absolutely use this service again."

The agent called within an hour of my bid acceptance. Very accommodating.

C.Z. Kailua, HI
"I sincerely appreciate your outstanding service."

Before I contacted your organization, I was about to give up on Reno as a host site for our reunion. You really saved me a lot of time, money and effort. You provide a truly great service.

G.P. Sacramento, CA
"We had one of our best reunions, ever."

Your website is the best I have ever worked with for hotel finding and pricing. I will highly recommend it to everyone I can. Thanks again, so much.

J.M. Dallas, TX